iVectorOne
Knowledge Base
Documentation
Activating Suppliers and Supplier Management
General
- Is it possible to have more than one feed with different suppliers live?
- Are we able to switch on or off suppliers if needed?
- What is the reservation timeout value that iVectorOne uses?
- When we have credentials from our intended supplier, what information should we be giving to intuitive?
- When connecting to a supplier on your list, do we have to inform the supplier first about our intention to use them via iVectorOne?
- What is the mechanism for deciding which suppliers you add next?
Bonotel
Expedia
HotelBeds
Youtravel
Available Suppliers
Booking Journey
Search
- Are Cancellation Terms only displayed when NonRefundable is false?
- What is the difference between SupplierRoomType and RoomType?
- The Cancellation Policy Node shown at search is empty. Why is that?
- For a location returning no search results, can you suggest what is the alternative to find the hotel codes around the location?
- Is there a limit to the number of search results that can be returned via iVectorOne?
- Is there a limit on the number of property IDs I can send at time of search?
Prebook
- Where would information such as Hotel Policy/Supplements (e.g. resort fees, taxes) appear within the iVectorOne booking journey?
- Cancellation terms can sometimes differ between the search and prebook result. Which one is correct?
- How long is a room held at the pre-booking stage before it needs to be confirmed?
Book
General FAQs
- If a supplier does not return a result at search, prebook or book, does iVectorOne retry the request?
- What is the purpose of Tokens in the booking journey?
- How can I see the supplier logs for a booking?
- How do I amend passenger information on bookings that have been made?
- How do we know which fields in the book request are mandatory and which aren't?
- What amendment functionality is available via iVectorOne?
Cancel
Content Management
General
- When building up a database of supplier content on initial load, what's the best practice guidelines for doing this? Do the requests need throttling for performance reasons?
- Does iVectorOne have the ability to apply certain health and safety or image sizing criteria to supplier content?
- How many PropertyIDs can we pass in the content call in one go?
- What are the Units returned within ContentVariables?
- Does iVectorOne return room photos and amenities?
- Which supplier content is returned in the iVectorOne content call? Do I only see one supplier's content?
Direct Stock Contracts and Channel Managers (iVectorRooms)
General Functionality
- Is there a quick check to verify what has been loaded for my direct stock without having to search via iVectorOne?
- How are descriptive content and images loaded and made available in iVectorOne for direct contracted and channel manager hotels?
- What alternatives to the calendar picker are available within iVectorRooms?
Contract Loading
Releases
Integration
Mapping
General
- Do you support room type mapping?
- Do I need a GIATA licence?
- How can I see the cheapest room types by supplier? Please clarify the deduplication situation and options.
- Is there a possibility to display all rates from all Suppliers under the search result?
- If two providers have the same property will iVectorOne return one of the two or both of them?
- How does the deduping of hotel results work in iVectorOne?
My Account
General
- Do you commit to the SLAs? What are the penalties if you fall outside of them?
- What happens with bookings that are made that are subsequently cancelled?
- Will I receive a copy of the booking log file as part of my booking?
- How do you bill me for the bookings i've made? How do you know?
- How to Reset Account Passwords on the Portal
Other
Performance and Technology
Property IDs / Geography
General
- I can see the suppliers have a geography structure. Why is your API functioning differently?
- Where can I find the GIATA code in the response?
- How can a property search be triggered by Location (country and city)?
- If I generate a content call via the property list call I get a list of property IDs. Are these persisted IDs?
- Do I need to take all of your property IDs and manually link them with each supplier's content I wish to use?
- Can you provide me all the Property IDs for my current suppliers? How frequently do you do this?