Natalie Clarke
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Recent activity by Natalie Clarke-
iVectorOne Current Connected Suppliers
Please use the below spreadsheet to view our current connected suppliers. If you would like to add any of these to your account, please let your account manager know and share any credentials you h...
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Support
If you still require more help, please email the team and we’ll do our best to assist. helpdesk@ivectorone.com
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Integration Support
For help and support during your integration, please email the team and we’ll do our best to assist. helpdesk@ivectorone.com
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What happens if the cancellation fails? Are any errors returned or just no Supplier Cancellation reference?
iVectorOne is a switch so it will return whatever response is returned by the supplier. Normally this will result in a message similar to: [ "Supplier cancellation failed" ]
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Is there a limit on the number of property IDs I can send at time of search?
This is a configuration that defaults to 500.
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How can I see the supplier logs for a booking?
The supplier logs will be shown in the booking and prebook responses via the API. The format of which can be seen in the API docs / Swagger docs.
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How do I amend passenger information on bookings that have been made?
To make any post-booking changes, these either can be made directly with the supplier. To make these changes via iVectorOne would require making a cancel call on the existing booking, and then re-b...
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How do we know which fields in the book request are mandatory and which aren't?
iVectorOne is a switch and therefore does not validate this information, this will be passed through to the supplier who may validate this information so this is something that will need to be conf...
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What amendment functionality is available via iVectorOne?
We support a cancel and rebook process as this is the most commonly used practice across the suppliers. Future versions of iVectorOne are likely to implement amendment functionality with the suppli...
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Do you store a copy of a booking that has been made in iVectorOne?
Yes, a copy of this booking is stored in the iVectorOne DB for reference/audit. However, you'll still need to store the booking information on your side at time of booking based on the API response...